Community Care
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Case details
Case type
Unit number
No. of copies
Customer type
Channel
Customer contact (optional)
Full name
Email address
Phone / WhatsApp
Status
Status
Stage
Today's cases
Daily summary
Search by unit number
Months
Team members
Recent activity
Recently deleted (soft-delete)
Add new case type
Case type name
Category (dropdown group)
Department
Badge color group
To (email, comma-separated)
Cc (email, comma-separated)
SLA — expected response time (hours)
All case types
Overview — all time
Top 10 units by case count
Cases by department
Busiest day of the week
Average time to close
Add new template
Subject line
Body — use {name} where the customer's name should go
Match keywords (comma-separated — helps the app suggest this template automatically)
All templates
Customer types
These appear in the "Customer type" dropdown when logging a case.